Refund policy

RETURN & REFUND POLICY

At LOZVYN , we want you to feel confident shopping with us.

Returns
We accept returns within 30 days of delivery for items that arrive damaged, defective, or significantly different from what was ordered.

To start a return, please contact us at [support email] with your order number and a brief description of the issue. We may ask for photos or videos to help review the request.

Eligibility for Returns
To be eligible for a return or refund request:
- The item must be within 30 days of delivery
- The item must be unused or in reasonable condition, depending on the issue reported
- Proof of purchase is required

Non-Returnable Items
We do not accept returns for:
- Change-of-mind purchases
- Normal wear and tear
- Misuse or accidental damage caused after delivery

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Once approved, we will offer a replacement, partial refund, or full refund depending on the situation.

Refunds
Once your request is reviewed and approved, refunds will be issued to your original payment method. Please allow 5–10 business days for your bank or card provider to process the refund.

Exchanges
We currently do not offer direct exchanges. If your request is approved, we may send a replacement item when applicable.

Late or Missing Refunds
If you haven’t received your refund yet, please first check with your bank or card provider. If you still need help, contact us at lozvyn@gmail.com

Contact
For any return or refund questions, contact us at: lozvyn@gmail.com